Terms and Conditions

1. Introduction

Welcome to APOA Memorials. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you acknowledge that you have read, understood, and agree to comply with these terms in full. If you do not agree with any part of these Terms, please discontinue use of our site immediately.

2. Company Overview

APOA Memorials (“we,” “our,” “us”) is a U.S.-based company offering handcrafted memorial keepsakes, urns, and remembrance items. Our mission is to provide meaningful and compassionate ways to honor loved ones with dignity and respect.

3. Use of the Website

By using this website, you confirm that:

  • You are at least 18 years of age or have the consent of a parent or guardian.
  • You will not use this website for any unlawful or fraudulent purpose.
  • You will not attempt to gain unauthorized access to any portion of the website or interfere with its operation.

We reserve the right to deny access to anyone who violates these terms.

4. Intellectual Property Rights

Unless otherwise stated, all content on this website—including images, text, graphics, logos, and product designs—is the property of APOA Memorials and protected by applicable copyright and trademark laws. You may view and print materials for personal, non-commercial use only. You may not:

  • Republish, reproduce, or redistribute materials without permission.
  • Sell or sublicense website content.
  • Modify or copy designs or product images for resale or commercial purposes.

5. Orders and Payments

All prices listed on the website are in U.S. Dollars (USD) and are subject to change without notice. By placing an order, you agree that:

  • All information you provide (name, address, payment details) is accurate and complete.
  • Payments are processed securely through our authorized payment partners.
  • Orders are subject to acceptance and availability.

We reserve the right to refuse or cancel orders that appear fraudulent, incomplete, or violate these terms.

6. Shipping and Delivery

APOA Memorials ships orders within the United States. Estimated delivery times are provided during checkout but are not guaranteed, as delays may occur due to carrier or supply issues. We are not responsible for delays or damages that occur once an order has been transferred to the shipping carrier.

7. Returns and Refunds

Due to the personal and sensitive nature of our products, most items are final sale. However, if you receive a damaged or incorrect item, please contact us at apoamemorials@apoa.online within 7 days of delivery. We will review your request and may offer a replacement or refund at our discretion.

Custom and engraved items are non-refundable unless defective upon arrival.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, store, and protect your personal information. By using our website, you consent to our privacy practices.

9. Cookies

Our website uses cookies to enhance user experience. By using our site, you consent to our use of cookies in accordance with our Privacy Policy. Cookies help us remember your preferences, track orders, and improve our services.

10. Limitation of Liability

To the fullest extent permitted by law:

  • APOA Memorials shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We make no warranties or representations regarding the accuracy, completeness, or reliability of any content.

Nothing in these Terms shall limit our liability for death, personal injury, or fraud resulting from negligence.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States of America and the State of California, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon posting on this page. Your continued use of the website after such changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
📧 apoamemorials@apoa.online
🌐 https://www.apoamemorials.com